Returns Policy

Dinku.com.ng offers a 3-day return policy for products purchased on our site. The days start to count from the day you take delivery of the product to the day you notify us of your intention to return the product. Where a return meets our eligibility criteria (see below), you will be entitled to either a replacement, an exchange or a refund. For non-defective products you will be entitled to exchange, replacement or a store credit, provided no Vitiating Event has occurred.

Failure to notify us within 3 days of receipt of the product, our return policy expires and refunds/returns/exchanges and you will no longer be eligible for any of the aforementioned remedies. Notwithstanding the foregoing, should you be unhappy with your purchase at any time, please feel free to contact us and let us know. To the extent possible, and within reason, we will try to assist you any way we can.

Please note that certain products come with a manufacturer’s warranty. Therefore, regardless of the expiration of our return policy, if a product purchased from our site develops a defect covered by an active warranty, please let us know and we will contact the seller on your behalf for onward transmission to the manufacturer.

Refunds, replacements and exchanges will be effected after we conclude our checks and are satisfied that the return meets the Eligibility requirements as well as the absence of any Vitiating Event.

All shipping costs for returns outside the returns policy window shall be borne by you.

Eligibility for Return

  • Wrong product
  • Damaged product
  • incorrectly described product
  • Non-functional/defective product
  • Missing parts

Vitiating Events

Generally, products with broken seals are not eligible for return. However, each will be considered on a case by case basis if they meet the Eligibility requirement. The under-listed products/state of products are not eligible for return.

  • Use, installation, or any form of alteration from their original condition
  • Foods and drinks or other perishables
  • Damage as a result of misuse or incorrect set up
  • Unsealed Games, Music, Movies and Computer Software that are not faulty
  • Personal Care and health goods including hair extensions
  • Jewellery, books
  • Underwear